Glide & Compass Frequently Asked Questions

Why did Compass agree to acquire Glide?

Compass and Glide have agreed to join forces because we have a shared vision of empowering the agent with seamless technology that simplifies the real estate process. By joining forces, we can bring Glide’s offering to more agents across the country.

Why did Glide choose to become part of Compass?

We founded Glide with a mission to make real estate transactions faster, simpler and safer for every agent and client. With the resources of a much larger company behind us, we can make that vision a reality in a fraction of the time. Looking ahead, we could not be more excited to have the support of Compass as we find new ways to simplify collaboration between agents and enable faster, simpler and safer transactions for the entire ecosystem.

What specific actions is Glide taking to protect the data of non-Compass agents?

Glide user and transaction data from Glide.com and the Glide app will not be accessible by Compass’ brokerage. We have strengthened our privacy policy for current and future clients — and Compass welcomes these new, stricter safeguards to protect the privacy of Glide’s users. Below are the specific steps we’ve taken to ensure that your data will remain private and secure:

  • Effective immediately, we’ve made proactive updates to our privacy policy to provide additional protections for you and your clients.

  • Glide user and transaction data will continue to be housed separately on Glide’s servers.

  • Glide will hire an independent privacy expert to ensure we have continued compliance with industry leading data privacy best-practices.

Is Glide Compliant with the California Consumer Privacy Act (CCPA)?

Yes. Users can file CCPA requests by emailing privacy@glide.com. You can read more about our commitment to the CCPA in Glide’s privacy policy.

How is Glide educating users about this change?

In addition to a public blog post and all-user email, Glide will require all users to accept our updated privacy policy prior to engaging with the platform. We have also engaged our association, MLS and brokerage partners to inform them of the change and provide access to resources they can distribute to their agents and staff. Glide will continue its regular program of training webinars to support the continued use of the platform.

If I’m not a Compass agent, will I still be able to continue to use Glide?

Yes, Glide will continue to operate as an independent platform and serve all agents regardless of brokerage affiliation, through Glide.com and the Glide app.

Can transaction coordinators still use Glide’s Auto-Split and Auto-Tab PDFs features free of charge?

Yes, as a result of the acquisition California transaction coordinators will continue receiving free access to these features.

How can I deactivate my Glide account?

Agents can submit an account deactivation request by emailing support@glide.com or contacting our support team via in-product chat.

FOR LOCAL ASSOCIATION AND MLS EXECUTIVES

Will I be able to continue offering Glide as a member benefit?

Glide will continue to honor its existing contracts and commitments to association and MLS partners and continue to offer its technology to new organizations moving forward. AE’s should reach out to their account manager or to success@glide.com with any questions or concerns regarding existing member benefit relationships.

Where do I direct members with questions about the acquisition?

Glide has sent out a communication to all of our users directly. If your members have additional questions or concerns, please direct them to this help center article.

Glide user and transaction data from Glide.com and the Glide app will not be accessible by Compass’ brokerage. We have strengthened our privacy policy for current and future clients — and Compass welcomes these new, stricter safeguards to protect the privacy of Glide’s users. Below are the specific steps we’ve taken to ensure that your data will remain private and secure:

  • Effective immediately, we’ve made proactive updates to our privacy policy to provide additional protections for you and your clients.

  • Glide user and transaction data will continue to be housed separately on Glide’s servers.

  • Glide will hire an independent privacy expert to ensure we have continued compliance with industry leading data privacy best-practices.

FOR BROKERS

What if I want to cancel or make changes to my existing brokerage account or support package?

Glide is committed to working with our brokerage partners to ensure Glide continues to meet the needs of their agents and staff. Brokers should reach out to their account manager or to brokeage@glide.com with questions or concerns.

Will Compass have access to transaction data if my agents continue to use Glide?

No. Glide user and transaction data from Glide.com and the Glide app will not be accessible by Compass’ brokerage. Glide has updated its terms of service and privacy policy with new, stricter safeguards to protect the privacy of Glide’s users

Will Glide continue to develop new solutions for brokerages?

Yes, one of the main reasons why Glide joined the Compass community is to expedite new product development. We will have more resources to continue to improve our existing feature set, in addition to developing brand new solutions that will be available to eligible brokers, agents and teams.

FOR SUPPORT

To learn more about how to contact Glide's support team please visit our Help Center:

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